Question 1

Is TaxNuvia really free for clients?

Accepted Answer

TaxNuvia is free for clients. There is no obligation to appoint a firm after receiving a response.

Question 2

How are accountant listings reviewed?

Accepted Answer

TaxNuvia reviews applications before approving profiles for listing. A listing approval is not a professional endorsement. Clients should independently confirm professional-body membership, AML supervision, insurance and engagement terms before appointment.

Question 3

Do all firms have to be chartered?

Accepted Answer

No. UK accountancy services can be offered by people with different qualifications and experience. Check the profile and relevant professional register, then ask the firm for evidence that applies to the work you need.

Question 4

How long until I get quotes?

Accepted Answer

Response times vary by service, location and firm availability. TaxNuvia does not guarantee a response or a particular number of quotes.

Question 5

Can I work with my accountant remotely?

Accepted Answer

Some firms may work remotely or cover multiple UK locations. Confirm meeting and service arrangements directly before appointment.

Question 6

What if I'm not happy with the firms I'm matched with?

Accepted Answer

You are under no obligation to engage a firm and proposals are non-binding until you agree terms directly. You can update or close your brief from your account.

Question 7

What software do firms use?

Accepted Answer

Firms can state support for Xero, QuickBooks, FreeAgent, Sage and other tools on their profiles. Filter by software preference or specify it in your brief, then confirm compatibility directly.

Question 8

How does pricing typically work?

Accepted Answer

Fees may be fixed, monthly, hourly or project-based. Ask for a written scope showing included work, exclusions, VAT, payment timing and any additional charges before appointing a firm.

Question 9

Can I switch from my current accountant?

Accepted Answer

Easily. Your new firm will issue a 'professional clearance' letter to your old one and request handover documents. The whole process is usually invisible to you.

Question 10

Are reviews on TaxNuvia genuine?

Accepted Answer

A review can be submitted only after the firm has unlocked that client's TaxNuvia brief. Reviews are moderated before publication. This confirms a platform interaction, not that a paid engagement was completed.

Question 11

Do you cover all of the UK?

Accepted Answer

The marketplace serves the whole UK. Firm availability varies by location, and thin or empty location pages are kept out of search-engine indexes.

Frequently asked questions

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